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Caliboo Hats is dedicated to providing our customers with an excellent level of service.
Please review the Quick Help links below to see if your question(s) can be answered here. If they cannot, please contact us.
Quick Help
My AccountCreate an AccountBy creating an account and saving your information, you will be able to:
To create an account you must have a valid email address. If you'd like to create an account now and enjoy these benefits, click on the My Account link at the top of the page, and then click Create Account. As part of our registration process, you will be asked to provide the following information:
Create a Baby Gift RegistryLog in to your account. If you have not created an account yet, click on the My Account link at the top of the page, and then click Create Account.
Add Products to the Baby Gift RegistryOnce you have created your baby gift registry, you can begin to add your products. Make sure you are logged into your account.
Send Notification of Baby Gift RegistryOnce you have chosen all of your products for the baby gift registry, you can send notification to your friends and family to direct them to your baby gift registry.
Search/Access a Baby Gift RegistryTo search and access a friend’s registry:
The registrant’s product list will display and you can begin to add items to your shopping cart and checkout. Create a Wish ListTo add an item to your wish list:
View Your Wish ListYou can return to the store at any time to view your wish list.
Join Our Mailing ListEmail Sign-upWhen you sign up for our specialized email updates, you will receive newsletters with the latest trends, new arrivals, special offers, and sale announcements.
Email UnsubscribingIf you no longer wish to receive email newsletters, you can unsubscribe by clicking “Unsubscribe” on any of our emails.
Please note that if you unsubscribe from our email newsletters, you will still receive order-related emails, including order confirmations and shipping confirmations. We may also contact you by email regarding any questions related to your order or any contests or promotions you enter.
Managing Your AccountYou can manage your personal information, including your email address, password, or address book at any time. Simply log into your account and click on the Update Address link. Select an area you wish to update and then click Update My Information to save your changes.
Account/User NameYour account (or user) name is your e-mail address.
Forgotten PasswordIf you have an account and have forgotten your password, we can provide it for you. Click on the My Account link at the top of the page and go to Forgot My Password. Simply enter your email address and click Retrieve My Password. If that email address is in our database, the system will send an email with a new temporary password. Please be sure to change your password once you have re-logged into your account.
Go ShoppingYour Shopping CartAs you add items to your shopping cart, we will display the number of items in your cart at the top of the page. To see the items you have added to your cart, simply click on View Cart at the top right hand corner of your screen.
Size ChartCaliboo Hats offers four (4) sizes from newborn to two years.
Industry standard for baby apparel is to use age as the size, but it is important to measure your child as it is possible to have an older child that still needs a smaller size, or conversely a younger child that needs to go up a size.
Also keep in mind when the baby will be wearing the hat. For example, if you want to purchase a wool beanie for a baby who is 8 months old in the summertime, we recommend you purchase the 1-2 years size hat to ensure a proper fit in the winter when she will likely wear the wool hat.
To order the correct size, measure the circumference of your baby’s head with a tape measure and compare it with the size chart above. If you don't have a measuring tape on hand, simply use a piece of ribbon or string and line it up against a yardstick. Feel free to contact us if you have any questions.
If you are looking for a size to fit a preemie, or another special baby, we will be happy to create a custom sized hat for you. Please contact us with your request.
ColoursWe have made every effort to display as accurately as possible the colours of our products. The same identical colour however can look differently from one computer monitor to the next.
Also, please note that yarn colour can vary across dye lots. If the hat you ordered isn't the colour you want, you can return it within 45 days of the order date. Please see our Returns policy for more information.
Purchasing and OrderingPlacing an OrderWhen you are done shopping, click Proceed to Checkout. All of the items in your shopping cart appear in your order during checkout. If you don't want to order all of the items, click View Cart at the top of the page and then edit the items in your shopping cart. When you are done, click Proceed to Checkout.
If you are not already logged into your account, you may log in at Order Checkout. You may also purchase without logging into an account.
At Order Checkout, you will be asked to provide:
Once you have finished entering in your information at order checkout, please review your order for accuracy. If no changes are necessary, click Place Your Order to complete your purchase. You will receive an email confirming that your order has been received within approximately 24 hours. We will send you another email to notify you when your order has been shipped and that we've charged your credit card.
Express Checkout ProcessRegister with us and you can store your billing and shipping information on our secure server, so you won't have to type them in every time you check out.
Placing an Order by PhoneIf you prefer not to order online, you may call us with your information at 1-403-273-6726.
Multiple Shipping AddressesYou can only ship to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately.
Ordering from a Baby Gift RegistrySee Search/Access a Baby Gift Registry above.
PaymentCalibooHats.com accepts the following forms of payment:
When You are ChargedYour credit card will be charged once authorization and verification have been obtained.
eGift CardsOrdering eGift CardsCaliboo Hats offers electronic gift cards in four (4) denominations: $25, $50, $100, or $200.
To place an order for a Caliboo Hats eGift Card:
The Caliboo Hats eGift Card will be sent to the recipient's email address.
Using eGift CardsTo redeem Caliboo Hats eGift Cards, simply enter the eGift Card number into the box at Order Checkout and click GO! The balance on your eGift Card, up to the purchase amount, will be applied to your purchase.
Checking Your eGift Card BalanceIf you are registered with us, you may check the balance on your Caliboo Hats eGift Card by logging into your account.
If you don't have an account with us, then you may check the balance on your Caliboo Hats eGift Card in two ways:
Shipping and HandlingCaliboo Hats ships anywhere in Canada or the United States. We offer real-time shipping (rates automatically calculated based on the delivery address) with Canada Post/USPS and UPS to satisfy your individual shipping needs.
Orders are processed Monday through Friday (excluding holidays) once credit card authorization and verification have been obtained. As most of our products are made in-house, we ask that you allow 1-2 days to process your order. We endeavour to meet same day shipping, but it is not always possible.
Please note that delivery to rural routes and remote locations may take 7 – 14 business days depending on the shipping service selected.
Shipping CarriersShipments are via Canada Post/USPS or UPS.
Shipments to International AddressesAt this time, we are unable to accept or ship orders outside of Canada or the United States.
Order StatusOrder ConfirmationYou will receive two emails after you place your order and provide us with a valid email address:
Change in Your Order StatusOccasionally, high demand causes us to run out of certain items. If we don't have an item that you have ordered in stock, we will notify you by email immediately.
Order TrackingTracking numbers are offered when you select Canada Post Expedited, Canada Post Xpresspost, or UPS Standard for your shipping method. Canada Post Small Packet services do not offer tracking numbers.
If you selected a shipping service that offers tracking numbers, you will be emailed an order tracking number once your order has shipped. You will need to visit www.CanadaPost.ca or www.UPS.com to enter your tracking number and track your order.
If you are registered with us, you can also check the status of your order by logging into your account.
Changes, Returns and ExchangesChanges and CancellationsIf you would like to cancel or change your order, please call 1-403-273-6726 as soon as possible. We will do everything we can to accommodate your request. Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process. Please refer to our Returns policy for information on returning or exchanging items you have ordered.
Please note that if you cancel an item that qualified you for a special deal, you may no longer receive that promotion.
Returns and ExchangesWe want you to love what you ordered, but if something isn't right, let us know. We will give you a refund or exchange your item for another colour, size or style. You can return or exchange any item that is in its original condition (unwashed and unworn) or defective within 45 days of your order date, unless it was purchased for final sale. There are no returns or exchanges on final sale merchandise. Please note that shipping and handling charges are non-refundable.
To return a purchase, please follow the instructions below:
Once you have completed this process, you will receive an email with important instructions. Please do NOT ship the item(s) until you receive an authorization email from us. Your item(s) must be returned in the original package, with your RMA number on the return label of your package. Be sure the RMA number is clearly visible on the OUTSIDE of the package the product is being shipped back to us in.
If you do not have an account, please contact us to request an RMA.
Care InstructionsWe make it easy to care for our products. All accessories are removable. Please remove the clip before washing, then simply hand wash your Caliboo Hat or Headwrap in luke warm water with mild soap, rinse and lay flat to dry. This will prevent shrinkage and keep your Caliboo Hat or Headwrap in new condition.
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